Data Deletion Instructions
PeakDigit (operated by Citrus for General Supplies and Contracting LLC) supports full deletion of personal data, including any data received through Meta Platforms (Facebook, Instagram, WhatsApp Business Platform) or TikTok for Business integrations.
This page serves as the official Data Deletion Instructions URL for the PeakDigit app on Meta and TikTok platforms. Deletion requests are free, do not require an account, and are confirmed in writing.
How to request deletion (step by step)
- Send an email to privacy@peakdigit.com with the subject line "Data Deletion Request".
- Include the identifier you want deleted: the phone number you used on WhatsApp, your email address, or your platform username.
- You will receive an acknowledgment within 3 business days containing a reference code.
- We locate and delete all personal data linked to your identifier: identity records, conversation history, leads, notes, activities and attribution records.
- You receive a written confirmation with your reference code when deletion is complete — no later than 30 days from your request.
- Encrypted backups age out automatically within a further 35 days; deleted data is never restored from backups.
If you are an end customer of a business using PeakDigit
If you interacted with a business (for example via WhatsApp or an ad) and that business uses PeakDigit, the business is the controller of your data. You can:
- Contact that business directly and ask it to delete your data — PeakDigit provides the business with tools to delete your conversation, lead and attribution records; or
- Email us at privacy@peakdigit.com with the subject "Data Deletion Request", including the phone number or identifier you used. We will coordinate with the relevant business and confirm deletion to you within 30 days.
If you are a PeakDigit platform user (Client team member)
- Ask your workspace administrator to remove your user account; or
- Email privacy@peakdigit.com from your account email. Your account and associated personal data will be deleted within 30 days.
If you are a Client (business)
- Disconnecting an integration (Meta or TikTok) stops all further collection immediately.
- You may request deletion of all data associated with an integration, or of your entire workspace, by emailing privacy@peakdigit.com.
- Deletion covers live databases within 30 days; encrypted backups age out automatically within a further 35 days.
What gets deleted
- Identity records (phone numbers, names) and conversation history.
- Leads, deals, notes, activities and attribution results linked to the data subject.
- Platform Data received from Meta or TikTok related to the deleted scope.
Confirmation
Every deletion request receives a written confirmation with a reference code once completed. If you believe data was not fully removed, reply with your reference code and we will investigate within 7 days.
Contact
Citrus for General Supplies and Contracting LLC (PeakDigit)
1141 Zahraa Madinat Nasr, Apt 2, Nasr City, Cairo, Egypt
Email: privacy@peakdigit.com